We request you send us a photo of the defective item and we will review and provide a refund and look into how we improve future quality. For all non-perishable items if the package is not open, please return within 2 days of delivery, for a full refund. To initiate a return, please send an email to info@metdine.com or send a text message to +91 91826 48329. For Perishables,you can verify and return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product for full refund.